All maintenance and repair issues should be reported to Absolute Property Management by telephone or email. Absolute Property Management provide a 24/7 service for emergency maintenance and repair and we only provide maintenance and repair by approved and qualified service personnel who are properly insured and compliant and with whom we have negotiated preferred rates of engagement. The response time depends on the nature and type of the reported repair but any items that are considered to be health and safety items are dealt with immediately. Absolute Property Management acting on the instructions of an owner where the callout turns out to be non-emergency and non-essential will carry the normal charges.